Terms of Service
1. PARTIES
This agreement is made between:
SELLER:
Company Name: Autodidact Tekstil ve Danışmanlık Limited Şirketi
Address: Fenerbahçe Mah., İğrip Sk. No:13, 34726 Kadıköy/İSTANBUL
Phone: +90 850 255 08 26
Fax:
Email: info@autodidact.company
(Hereinafter referred to as "SELLER")
BUYER:
Name/Company Name:
T.C. Identity No./Tax No (if applicable):
Address:
Phone:
Email:
(Hereinafter referred to as "BUYER")
This agreement is made under the following terms and conditions.
2. SUBJECT OF THE AGREEMENT
2.1. The SELLER, operating through the website https://emre-bal.com/ (hereinafter referred to as the “Website”), conducts online sales and marketing activities within its field of operation. The subject of this Agreement is to establish the rights and obligations of the SELLER and the BUYER with regard to the sale and delivery of the products (hereinafter referred to as the “Product(s)”) ordered electronically by the BUYER via the SELLER’s Website, in accordance with the Law on Consumer Protection No. 6502 and the Distance Contracts Regulation.
2.2. The BUYER acknowledges, accepts, and declares that they have been informed by the SELLER of the SELLER’s name, company title, full address, phone, and other contact details; the essential characteristics of the goods subject to sale; the sale price including taxes; the payment method; delivery conditions and costs; the exercise of the right of withdrawal; the procedures for the right of withdrawal; and the competent authorities for complaints and objections. The BUYER also confirms electronically that they have received this information and placed an order accordingly.
The pre-information document on the Website, the membership agreement, the information text regarding personal data, and the invoice issued for the BUYER's order are integral parts of this Agreement.
3. PRODUCT/PAYMENT/DELIVERY INFORMATION
PRODUCT DETAILS:
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Product/Service Type:
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Brand/Model:
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Color:
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Quantity:
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Sale Price (Excluding VAT):
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Shipping Cost:
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Payment Method:
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Delivery Address:
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Recipient:
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Invoice Address:
3.1. The type, nature, quantity, brand/model, sale price, payment method, recipient, delivery address, invoice details, and shipping cost of the product(s) purchased electronically are as specified above.
3.2. The person to whom the invoice will be issued must be the same as the person entering into this Agreement.
3.3. The information provided in this Agreement must be accurate and complete. The BUYER agrees to bear full responsibility for any damages arising from inaccurate or incomplete information and accepts all consequences and liabilities. The SELLER reserves the right to suspend the order until the accuracy of the information provided by the BUYER is confirmed.
3.4. If the SELLER encounters any issues with the order, they will contact the BUYER via the phone, email, or postal address provided by the BUYER. If the SELLER cannot reach the BUYER, the order will be held until the BUYER gets in touch. If no response is received from the BUYER during this period, the SELLER reserves the right to cancel the order to prevent potential losses to either party.
4. DATE OF AGREEMENT AND FORCE MAJEURE
4.1. The date of this Agreement is the date on which the BUYER places the order: ......................
4.2. Situations not present or foreseeable at the time of signing this Agreement, and which are beyond the control of the parties, such as obstacles during customs clearance, export restrictions imposed by countries, states of emergency, natural disasters, wars, terrorism, riots, changes in legislation, confiscation, strikes, lockouts, significant breakdowns in production or communication facilities, shall be considered force majeure.
4.3. If the SELLER cannot deliver the product(s) subject to the Distance Sales Agreement within the agreed time due to force majeure or extraordinary circumstances such as adverse weather or transportation disruptions, the SELLER must notify the BUYER within three (3) days. In such cases, the BUYER may choose to cancel the order, request a replacement product, or postpone delivery until the obstacle is resolved.
4.4. The party affected by the force majeure must immediately notify the other party in writing. During the duration of the force majeure, neither party shall bear liability for non- performance. If the force majeure lasts longer than thirty (30) days, either party may terminate this Agreement unilaterally.
5. RIGHTS AND OBLIGATIONS OF THE SELLER
5.1. The SELLER agrees and undertakes to fulfill its obligations under this Distance Sales Agreement, except in cases of force majeure.
5.2. Individuals under the age of 18 are prohibited from shopping on https://emre-bal.com/. The SELLER assumes the BUYER has provided accurate age information but shall not be held responsible for inaccuracies in this regard.
5.3. The SELLER is not responsible for system errors, pricing mistakes, or any issues arising from illegal interventions, design issues, or technical problems on the Website. The BUYER cannot claim any rights or compensation from the SELLER based on such errors.
5.4. Payments can be made on https://emre-bal.com/ using credit cards (Visa, MasterCard, etc.).
5.5. Orders are processed once the payment has been successfully charged to the BUYER’s credit card account. Payments made without prior approval or communication with customer service (e.g., cash on delivery or postal checks) will not be accepted.
5.6. The BUYER bears all legal and financial risks in cases where the credit card used for payment is used without authorization or unlawfully, including instances where the cardholder and the BUYER or recipient are different individuals.
5.7. If, after product delivery, the BUYER’s credit card is fraudulently used by unauthorized persons through no fault of the BUYER, and the relevant bank or financial institution does not pay the SELLER, the BUYER must return the delivered product to the SELLER within three (3) days. In such cases, shipping costs are borne by the BUYER.
6. RIGHTS AND OBLIGATIONS OF THE BUYER
6.1. The BUYER agrees and undertakes to fully fulfill the obligations assigned to them in the contract. By placing an order, the BUYER is deemed to have accepted the provisions of this contract and agrees to make the payment in accordance with the payment method specified in the contract.
6.2. The BUYER acknowledges and declares that they have accessed and confirmed electronically all the preliminary information regarding the SELLER's name, title, address, telephone number, and other contact details, as well as the fundamental characteristics of the product being sold, the sale price including taxes, the payment method, delivery conditions, costs, and all other relevant information, including the right of withdrawal and how to exercise this right, complaints, and appeals procedures, on the website https://emre- bal.com/ in a clear, understandable, and internet-compatible manner.
6.3. In accordance with the preceding clause, the BUYER declares that they have reviewed and acknowledged the order/payment/use procedure available on the https://emre- bal.com/ website, which includes details on order and payment conditions, product usage instructions, precautions, and warnings for potential scenarios, and that they have provided the necessary confirmation electronically.
6.4. If the BUYER wishes to return the product they have purchased, they agree and undertake not to damage the product or its packaging and to ensure the product has not been used in any way. Additionally, the BUYER must return the original invoice and delivery note along with the product.
7. INFORMATION PROVIDED TO THE BUYER IN ADVANCE
The BUYER acknowledges and confirms that, prior to entering into this contract and before placing the order or becoming obligated to pay, they were informed by reviewing all general and specific disclosures on the relevant sections/pages of the SELLER’s website regarding the following:
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The SELLER’s name, title, and contact information, as well as updated descriptive details.
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The stages of the purchasing process for the product(s) on the SELLER’s website, and the tools/methods provided for correcting errors in entered information.
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Privacy rules, data usage, and processing principles applicable to the BUYER's information by the SELLER, as well as the rules for electronic communication and the permissions granted by the BUYER in this regard, the BUYER's legal rights, the SELLER’s rights, and the procedures for exercising these rights.
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Delivery restrictions specified by the SELLER for the product(s).
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Payment methods/tools accepted by the SELLER for the product(s), as well as the essential characteristics and total price (including taxes and any additional costs the BUYER may incur).
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Delivery methods for the product(s), including information on shipping, delivery, and cargo costs.
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Other payment/collection and delivery information for the products and the obligations of both parties concerning the execution of the contract.
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Products and other goods/services for which the BUYER does not have a right of
withdrawal.
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Conditions, duration, and procedures for exercising the right of withdrawal in cases where it applies, as well as the consequences of not exercising this right within the specified period.
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That if the products eligible for withdrawal are not used in accordance with the operating instructions, ordinary operation, or technical specifications during the withdrawal period, the withdrawal request may not be accepted, and the BUYER will be liable to the SELLER. Additionally, in cases accepted by the SELLER, the SELLER may deduct an appropriate amount based on the damage or change caused to the product from the refund to the BUYER.
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The return procedure for products subject to withdrawal, including related costs, refund amounts, and any adjustments or deductions (e.g., for reward points earned/used, free items in promotional sales, or other discounted/complimentary benefits provided during the purchase).
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That corporate entities purchasing products for commercial or professional purposes (e.g., bulk purchases) cannot exercise consumer rights, including the right of withdrawal.
8. ORDER/PAYMENT PROCEDURE
8.1. Order
8.1.1. After the products added to the shopping cart are approved by the BUYER, including their total price in Turkish Lira with VAT (or the total installment amount for installment transactions), the order is processed through the bank POS system. An order confirmation email is sent to the BUYER before shipment. No shipment is made without the order confirmation email.
8.1.2. Any disruptions in the process or problems related to the credit card will be communicated to the BUYER using the contact details (phone, fax, email) provided in the contract. The BUYER may be asked to consult their bank if necessary.
8.1.3. In exceptional cases where it becomes clear that the contractual product cannot be supplied for legitimate reasons, or in the case of stock issues, the BUYER will be promptly informed in a clear and understandable manner. The BUYER will be asked which option they prefer, and upon their approval, a product of equal quality and price may be sent. Alternatively, the BUYER may wait for the product to be restocked or the issue to be resolved, or the order may be canceled, and a refund issued.
8.1.4. If fulfilling the obligation to deliver the product becomes impossible, the BUYER will be notified, and any payments made, along with any documents obligating them to debt, will be returned within ten days at the latest, and the contract will be terminated. In such cases, the BUYER will not claim any additional compensation from the SELLER.
8.2. Payment
8.2.1. If the BUYER’s credit card is unlawfully or wrongfully used by unauthorized persons without their fault after the delivery of the product, and the relevant bank or financial institution does not pay the product amount to the SELLER, the BUYER must return the delivered product to the SELLER in an unused condition within ten days. The shipping costs in such cases will be borne by the BUYER.
8.2.2. If the BUYER chooses to pay by credit card, they agree, declare, and undertake that they will verify the applicable interest rates and default interest rates with their bank and that the provisions of the “Credit Card Agreement” between the bank and the BUYER will apply.
9. SHIPPING/DELIVERY PROCEDURE
9.1. Shipping
Once the order confirmation email is sent, the product(s) will be handed over to the SELLER’s contracted courier service.
9.2. Delivery
Delivery Address: ..........
Recipient: ..........
Shipping Fee: ....... TL (added to the total order amount and paid by the BUYER).
9.2.1. The shipping fee is not included in the product price and is borne by the BUYER unless otherwise stated. The product(s) will be delivered to the BUYER's address by the contracted courier service.
9.2.2. Depending on the campaigns in effect during the sale, the SELLER may cover all or part of the shipping fee. The SELLER reserves the right to change the procedures regarding shipping fees in the future.
9.2.3. The delivery period is 30 days from the sending of the order confirmation email and the conclusion of the contract. This period may be extended by a maximum of ten days, provided the BUYER is informed in writing or via a durable data carrier. For locations where courier services do not deliver to the address, the shipment will be sent with telephone notification.
9.2.4. Delays may occur in the specified period due to inaccuracies in shipping information, social events, or natural disasters. The BUYER cannot hold the SELLER responsible for such delays.
9.2.5. If the product is to be delivered to a person/entity other than the BUYER, the SELLER is not responsible for additional shipping fees incurred due to the recipient's refusal to accept the delivery or incorrect shipping information.
9.2.6. In case of a damaged package, the BUYER must not accept it and must request a report from the courier. If the courier claims the package is not damaged, the BUYER has the right to open it in the courier's presence to confirm the product is undamaged and request a report. Once the package is accepted, the courier is deemed to have fulfilled their duties. If the package is refused and a report is prepared, the situation must be reported to the SELLER with the copy of the report as soon as possible.
10. PROCEDURE FOR PRODUCT RETURNS AND RIGHT OF CANCELLATION
10.1. PRODUCT RETURN
10.1.1. The BUYER has the right to cancel the contract without providing any reason or incurring any penalty within fourteen days after receiving the product.
10.1.2. The right of cancellation begins from the moment the last product in a multiple-item order is delivered to the BUYER or a third party designated by the BUYER (excluding the carrier). In single-item orders, the right of cancellation starts from the delivery of the product to the BUYER or a third party designated by the BUYER (excluding the carrier).
10.1.3. The right to cancel must be communicated in writing and can be sent to the following addresses:
Cancellation Notice
Email:
Fax:
Postal Address:
10.1.4. The cancellation period begins from the delivery date of the product to the BUYER. The shipping cost for the return of the product(s) will be covered by the SELLER without any additional charge. For orders from outside Turkey, differences in taxes or fees may apply. If the BUYER exercises their right to cancel, the SELLER will refund the product price within fourteen days, unless there is a legitimate delay.
10.1.5. The right of cancellation does not apply to goods made according to the BUYER’s personal requests or specifications.
10.1.6. The right of cancellation will not be hindered by the product's value being reduced, its use, or any other reason that makes the return impossible. However, if the reduction in value or the impossibility of return is caused by the BUYER’s fault, the BUYER is liable to compensate the SELLER for the product's value or its decrease in value.
10.1.7. The return request should be submitted to customer service initially. The SELLER will provide the return instructions. After this communication, the product, along with its invoice containing return details, must be sent via the delivery company to the SELLER. The return will be accepted only if it complies with the conditions specified in this agreement, and the refund will be processed to the BUYER’s credit card/account. No refund will be made until the product is returned to the SELLER. Refunds to credit cards may take time depending on the bank’s processing time.
10.1.8. If, after cancellation or return, the remaining items in the order no longer meet the campaign (or any other offered benefit) requirements, the refund will be made after deducting the discount amount from the campaign. For orders made with free shipping campaigns, if the remaining items no longer meet the campaign conditions after return, the shipping cost will be deducted from the refunded product price.
10.1.9. For orders paid by credit card and in installments, the refund procedure will be as follows: If the BUYER made a purchase with installments, the bank will process the refund in the same number of installments. After the SELLER has paid the total product price to the bank, the installments will be refunded to the BUYER’s credit card in installments. If the refund date does not align with the bank’s account closing dates, the refund will be spread across the months until the final installment.
10.1.10. In the case of product returns paid by credit card, the SELLER cannot refund the amount in cash due to contractual obligations with the bank. Instead, the refund will be processed through the bank using the system described above.
11. PRODUCTS FOR WHICH THE RIGHT OF CANCELLATION CANNOT BE USED
By law, the following products and services are not subject to the right of cancellation, even if unused or unconsumed:
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Goods made according to the BUYER’s special requests or personal needs (including those customized with changes or additions, or products imported/procured specifically for the BUYER, whether from domestic or international sources).
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Cosmetics and similar products, as well as perishable goods like chocolate and other food items that have an expiration date.
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Cosmetics, swimwear, lingerie, etc., where protective seals, packaging, or other protective elements have been opened and their return is unsuitable for health or hygiene reasons, as well as single-use products.
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Products that have been mixed with other items after delivery and cannot be separated by their nature.
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Books, CDs, DVDs, sound and video recordings, software, and similar digital products where packaging, seals, or protective materials have been opened.
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Newspapers, magazines, or other periodicals, unless provided under a subscription agreement.
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Goods or services whose prices fluctuate due to financial market movements and are not under the control of the seller.
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Digital content and electronic services provided immediately or goods delivered instantly that the BUYER has opened or used.
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Other goods or services excluded from the scope of distance selling contracts under applicable regulations, as well as purchases made for commercial or professional purposes. Additionally, the right of cancellation cannot be used for services that have started with the BUYER’s approval before the cancellation period ends.
12. WARRANTY
The products are not covered by any warranty.
13. PRIVACY
13.1. All personal data of the BUYER collected under this distance selling agreement may be used for the provision of services, creation of customer portfolios, quality monitoring, post- sale services such as returns and cancellations, and for improving our services.
13.2. Card information used for online transactions through banks or similar card institutions is not visible or stored by us. The credit card information is securely transferred to the relevant bank only for the transaction approval process and is deleted once approval is obtained.
13.3. The information provided by the BUYER for payment purposes will not be shared with third parties by the SELLER.
13.4. The BUYER’s email, postal address, and phone number will be used solely for standard product delivery and communication related to the purchase.
13.5. The BUYER’s contact details may be processed for the purpose of handling complaints, requests, and creating customer portfolios.
13.6. The SELLER may send commercial electronic communications to the BUYER regarding campaigns, new products, promotions, etc., with prior consent.
13.7. The SELLER will share the BUYER’s name, address, and phone details with the delivery service provider for order fulfillment.
13.8. The SELLER may disclose personal data to public authorities when required by law or in the case of a legitimate investigation by authorized bodies.
14. COMPETENT COURTS AND EXECUTION OFFICES IN CASE OF DISPUTE
In case of a dispute arising from the implementation of this agreement, the SELLER’s records (including magnetic records such as computer and voice recordings) will constitute definitive evidence. Unless otherwise stated, this agreement is valid until both parties fulfill their payment and delivery obligations.
Turkish law applies to this agreement, and the Consumer Arbitration Boards and Consumer Courts in the SELLER’s jurisdiction are authorized for disputes.
By confirming the order, the BUYER accepts all terms and conditions of this agreement.
